Frequently Asked Questions
Where is my order?
You can access your order status and history by signing in and viewing in your account.. You may also reach us for status updates, 24/7 at toll-free 1-800-419-4041, email us or chat with us (Monday thru Friday 8AM – 10PM ET, Saturday and Sunday 10AM – 8PM ET)
Can I return or exchange an item?
If for any reason you are not completely satisfied with your Clinique Online purchase, simply return the unused portion and we will be happy to remit your account for the full amount of the purchase or exchange for another item. If you wish to return or exchange an item purchased through Clinique.com, please click here for step by step directions. Please note that Clinique.com Cards and eGift Cards can not be returned or exchanged.
Do you ship internationally?
We're sorry, Clinique.com is currently unable to accept orders to be shipped to destinations outside the U.S and Canada. We apologize for any inconvenience. There are several Clinique International country web sites that offer online shopping. Please visit our International store locator at International Sites.
How do I change or cancel my order?
Please contact us as soon as possible via our 24/7 toll-free number, 1-800-419-4041 and we will do our best to accommodate your request to change or cancel your order.
How can I get an ingredient listing?
Clinique products are 100% Allergy tested. Fragrance-free. If you need information on specific products and ingredients, kindly contact our Consumer Care team at 1-866-707-2100 (9am-5pm ET Monday-Friday on Business days) or select Beauty/Product Advice button on the Contact Us page and then select “Concerns about an Ingredient”
Why is my favorite product discontinued? Can I still purchase it?
Decisions to discontinue or introduce a product or size are made in response to consumer preferences and purchasing patterns throughout the country. We are happy to assist in finding you a new alternate favourite. Chat Live with our Clinique Expert Consultants. For assistance in locating a discontinued product for purchase, please contact our Corporate Headquarters via telephone at 1-800-216-7173 between 9 am and 4:30 pm ET Monday – Friday on business days, and a member of our Gone But Not Forgotten program will be happy to assist you.
Can you tell me about the Gone But Not Forgotten, discontinued product program?
For assistance with locating a Clinique product that has been discontinued, please contact our Corporate Headquarters via telephone at 1-800-216-7173 between 9am and 4:30pm ET, Monday through Friday on business days and ask to speak with a Gone But Not Forgotten Representative.
Please note that a search may only be initiated for products within Clinique's basic product line. We regret that we are unable to conduct searches for seasonal, limited edition, or promotional products.
If we are able to locate the product you have requested, you may purchase up to 6 units (depending upon availability). Gone But Not Forgotten items are available for shipment to locations within the U.S. To initiate a search for a discontinued product, please call us at 1-800- 216-7173 between 9am and 4:30pm ET, Monday through Friday.
Does anyone else see the information that I provide to Clinique?
SPAM Filters and ISPs
Your Internet Service Provider (ISP) or Email client may be using filters to block email and this may be affecting the receipt of email from Clinique Online. If you believe this is happening, please consult the help section of your email program or contact your ISP directly to see how to relax or remove the settings that filter or block email. This will ensure that correspondence from Clinique Online will be accepted. If you have any questions, please contact us at 1-800-419-4041.
If your provider is AOL:
- Open the Email message.
- Click "Add to Address" icon.
- The name and Email address from Email are pre-populated in the Add Contact pop-up. Verify that the information in these fields is correct.
- Click "Save".
If your provider is Yahoo:
- Open the Email message
- Click the "Add to Address Book" link on the far right.
- The address will be automatically entered into your Yahoo! Address Book.
If your provider is Hotmail:
- Open the Email message.
- Click "Save Address(es)" at the top of the message header.
If your provider is MSN:
- Open the Email message.
- Click "Save Addresses" on the right.
- Select the check box next to the address you want to save. You can also make changes to the contact information.
- Click "Save".
Can you send me samples?
Regrettably, samples are not available for general distribution. Samples are available periodically during special offers and also at checkout when you are making an online purchase. If you are unsure about which products are right for you, we are happy to assist with expert recommendations and advice. Chat Now with a Clinique Online Consultant.
Clinique Laboratories, LLC. is committed to the elimination of animal testing. We are equally committed to consumer health and safety, and bringing to market products that comply with applicable regulations in every country in which our products are sold.
We do not conduct animal testing on our products or ingredients, nor ask others to test on our behalf, except when required by law. We evaluate our finished products in clinical tests on volunteer panels.
Clinique Laboratories, LLC. fully supports the development and global acceptance of non-animal testing alternatives. To this end, the Company works extensively with the industry at large and the global scientific community to research and fund these alternatives.
Gift with Purchase Events
To find the Gift With Purchase dates for your local counter, visit our Store Locator. Registered Members at Clinique Online who opt-in to receive email will get monthly updates on Gift With Purchase Events at local Clinique counters. This information is updated each month and is subject to change. If you prefer, you may contact your local Clinique counter directly and they will be happy to advise you when an event is planned for your area.
Where Can I Buy Clinique Products?
Only U.S. residents may buy Clinique products online at clinique.com. To locate a store near you in the U.S., click here for our Store Locator. If you are outside of the U.S. please click here to see if Clinique is available in your country.
Do you offer bridal or private appointments?
Clinique offers consultations at all of our Clinique counters. Consultations offer you the opportunity to work with a professionally-trained Clinique Consultant. If you prefer, you may email us and a Clinique Expert will provide tips and recommendations via email for your special day.
Can't find the answer you are looking for?
Go to our email submission form, or call us toll free at 1-800-419-4041 and Contact Us directly.