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Talk to an Online Consultant.

Our highly trained skin care and makeup pros are the gold standard in the business, known for their in-depth expertise. Text, share a photo or video chat for a more personalized experience.

Product & Usage Questions

Find your perfect-fit foundation, a great new look or the best routine for your skin.

Monday – Friday 10am – 8pm ET
(except holidays)

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Text chat to solve technical issues or for help with an order while you’re shopping.

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Skin Care & Makeup FAQs

Quick Answers for your most-asked questions from our Clinique Online Consultants.

When should I start using Clinique 3-Step?

The ideal time to start a consistent skin care program is in your early teens, or as soon as you begin to experience concerns such as breakouts or excess oil. Keeping skin properly cleansed, exfoliated and moisturized is the key to a lifetime of clear, healthy skin.

How do I determine the right 3-Step Skin Care System for me?

Our Skin Diagnostic makes it quick and easy to find your customized 3-Step System. We also offer individual consultations—including photo upload and text chat online—with an Accredited Clinique Consultant from 10am–8pm ET Monday through Friday. And a visit to your local Clinique counter is also a great way to get started on a great-skin routine.

Do I need to use all 3 steps?

For the healthiest skin, yes. Clinique’s 3-Step Skin Care System is dermatologist-developed to work synergistically, with each step enhancing the next. Our gentle, non-drying soaps help loosen the dead skin flakes that Clarifying Lotions sweep away—which in turn helps skin better absorb moisture and other de-agers.

Why does Clinique recommend a soap? Will it dry my skin?

Clinique's dermatologists believe there's no substitute for the thorough cleansking you get from soap. It's simply the best way to remove facial dirty and oil. Our non-drying bar and liquid formulas do the job gently, rinse off completely, and leave all Skin Types feeling fresh and clean—never taut or dry.

What is Clarifying Lotion and why do I need it?

Clarifying Lotion is our gentle, Skin-typed exfoliator. We call it 'the Difference-Maker'—for good reason. For drier skins, it gently sweeps away dead, flaky cells to allow moisturizer to penetrate into skin, help makeup glide on more smoothly and reveal skin's glow. For oilier skins, it sweeps, away the dead skin cells and excess oil that can clog pores and promote breakouts. Skin looks fresher, feels cleaner—and makeup wear is improved, too. 

What is the difference between Dramatically Different Moisturizing Lotion+ and Dramatically Different Moisturizing Gel?

Dramatically Different Moisturizing Lotion+ is a lightweight lotion that replenishes moisture and strengthens skin's moisture barrier by 54% in 8 weeks. Dramatically Different Moisturizing Gel provides all the superior moisturizing benefits—but in an oil-free gel formula that's a favourite of oilier skins.

Can Clinique be used by sensitive skins?

Yes! All Clinique products are allergy tested, meaning they have been clinically tested by a medical research organization under the supervision of dermatologists. Using repeat-insult tests, if anyone in the test group demonstrates allergic contact dermatitis, the Clinique product is not released for manufacture. Additionally, because fragrance is a major cause of sensitivities, all Clinique skin care and makeup products are 100% fragrance free.

Will 3-Step Skin Care help my with breakouts?

If you usually experience that once-a-month breakout, your customized 3-Step Skin Care System will help keep skin clear. When breakouts do occur, add Acne Solutions Clinical Clearing Gel to help speed healing. If your breakouts are more frequent, it might be time for our Acne Solutions Clear Skin System. It effectively treats acne without drying or irriating the skin, and even contains anti-irritants to help calm and soothe.

What's the difference between BB Cream and CC Cream?

Clinique's Age Defense BB Cream and Moisture Surge CC Cream are both oil-free, multitasking skin perfectors that offer broad-spectrum sun protection. BB Cream helps control oil and blur imperfections; it delivers moderate-to-full coverage with a semi-matte/matte finish. CC Cream helps colour-correct anything sallow, dull, grey or red; its lightweight, moisture-giving formula provides sheer-to-moderate coverage and a naturally radiant finish. Both can be worn alone or under foundation.

How do I choose a makeup primer?

Superprimer is a line of lightweight, oil-free face primers that create a smooth, perfect canvas for a flawless makeup finish. It uses opposing shades to colour correct complexion concerns so foundation shades look colour-true. Yellow corrects redness. Pink colour-corrects dullness in lighter skin tones. Soft Bronze corrects dullness in deeper skin tones. Peach colour-corrects discolourations. Lavender colour-corrects sallowness. For all skins, Superprimer Universal Face Primer smooths fine lines and wrinkles and helps perfect the look of prores to enhance makeup wear.

How can I find a foundation shade that’s best for my skin?

At Clinique, we believe foundation needs to fit your Skin Type as well as your skin tone to be a perfect match. Try our online Foundation Finder: In just 60 seconds you'll discover the foundation you were born to wear. We also offer photo upload chat from Monday through Friday 10am-8pm ET with an Accredited Consultant who's an Expert in finding just the right formula and shade. For an in-person try-on, simply visit a Clinique Counter near you.

How do I get the longest wear from my foundation?

1. Start by creating an ideal makeup canvas with your appropriate Superprimer; it helps smooth skin and allows colour to glide on evenly. 2. Next, apply your Clinique foundation with our Foundation Brush. 3. Finish with a loose powder, like Blended Face Powder, to 'set' foundation and encourage longer wear.

How do I use a brush to apply my foundation?

When using liquid foundation, apply a small amount to the back of your hand and dot the brush into the foundation. Dab it onto the skin where needed, starting at the center of face, blending outward with smooth strokes. When using cream or powder foundation, sweep the brush over the surface of the compact; apply with broad strokes on larger areas like the cheeks, and with edge of the brush for more precision around the nose and eyes.

What's the best way to apply bronzer?

To get a sun-kissed glow without exposing skin to harmful UV rays, use our Bronzer/Blender Brush to sweep bronzer where the sun naturally touches—forehead, nose, cheeks and chin.

How can I keep my eye shadow from creasing?

For starters, avoid using oily products in the eye area. Then before shadow goes on, prep lids for improved application and wear with All About Shadow Primer for Eyes. It helps create a smooth, perfected canvas—and holds All About Shadow eye colour in place for up to 12 hours.

What's the best way to prevent lines and wrinkles?

Clinique’s guiding dermatologists tell us that 80% of the lines on our face are due to daily sun and environmental exposure. That's why using SPF 15 or higher on a daily basis is the single best anti-aging step you can take, complemented by customized, twice-a-day care like our 3-Step Skin Care System.

I’m concerned about aging. What products are best for me?

Clinique has targeted de-aging options, from defense against the first signs of aging, to repair for the look of lines and wrinkles, to firming and lifting to bring back skin's 'bounce.' Check out our Skin Care Routine Finder to find the customized products for your skin’s needs. We also offer individual consultations—including photo upload and text chat online—with an Accredited Clinique Consultant to address your unique skin concerns from 10am EST – 8pm EST Monday through Friday.

What can I do about visible lines and wrinkles?

To keep your skin looking youthful, strengthening your support structure and guarding from additional environmental damage is important. Our de-aging Repairwear Serum is a great start. Repairwear Laser Focus for the face and eye area delivers results comparable to a dermatological laser. Apply 3-4 drops twice a day over entire face and around eyes after your 3-Step Skin Care System. Follow with your appropriate treatment moisturizer and daily sunscreen.

How long does it take to see results with Repaiwear Laser Focus?

With twice-a-day use, you'll notice a visible reduction in lines and wrinkles at 4 weeks and a 63% improvement at 12 weeks.

What can I do about dark spots and discolouration?

To fade darker areas and even skin tone from hormonal changes, sun exposure or past acne discolouration, as well as help prevent new spots from forming, use Even Better Clinical Dark Spot Corrector. It's clinically proven to visibly reduce dark spots and discolouration, and even skin tone with results equal to a leading prescription ingredient. Apply it twice a day over your entire face (avoiding immediate eye area) after your 3-Step Skin Care System. Remember: since UV rays stimulate the production of darker pigment, using sunscreen every day is a must.

How long does it take to see results with Even Better Clinical Dark Spot Corrector?

With twice-a-day use, you’ll notice a more even tone within one week, a 1-2 shade reduction in dark spots and discolourations at 4 weeks, and a visible 58% reduction in dark spots at 12 weeks.

Why do I need a serum and a treatment moisturizer?

Serums are targeted to particular concerns, but are not meant to provide moisturization. When skin lacks moisture, its barrier function can become compromised, diverting energy from repair. By layering your treatment moisturizer over your Clinique serum, you're giving skin the best environment to promote repair: barrier-strengthening moisture plus a double-dose of ingredients targeted to your concern.

Do I need a separate eye cream?

The skin around your eyes is different from skin on other areas of your face—it’s only one-tenth as thick and has very few oil glands. That’s why it’s one of the first places to show visible signs of aging. Targeted care that's specifically formulated for this delicate skin can help defuse the effects of eye-area aggressors, now and in the future.

Does Clinique have an eye cream that prevents aging and has an SPF?

Yes, we do. Superdefense Age Defense Eye Cream Broad Spectrum SPF 20 is a hydrating eye cream that helps protect against the early signs of aging caused by UV rays—as well as stress, pollution and dehydration. 

I have breakouts, do you have skin care and makeup to help clear my skin?

Absolutely. Clinique's Acne Solutions Clear Skin System works to clear away dead skin cells and excess oil so you'll start to see clearer skin in just days. Partner with medicated Acne Solutions Liquid Makeup; it helps to both clear and cover blemishes to create the perfect canvas.

Meet Our Consultants

Elizabeth

Started using Clinique: Since I was 16
Years working with Clinique: Nearly 4 years
Skin Type: Skin Type 3 (4 in summer)
Favourite Tip: Exfoliating Scrub is great for oilier skin types and feels refreshing during hot summer months.
Elizabeth's Top 3 Products
Stay-Matte Sheer Pressed Powder Quickview
Stay-Matte Sheer Pressed Powder
Quickliner For Eyes Quickview
Quickliner For Eyes

Elaina

Started using Clinique: Middle School
Years working with Clinique: 11
Skin Type: Skin Type 4
Favourite Tip: I love a modern, fuller brow to define the face. To get the look, start by tracing just below the brow line with SuperFine Liner For Brows. Be sure to use a light touch. Then use Brow Shaper to fill in any sparse areas.
Elaina's Top 3 Products
Even Better Clinical Dark Spot Corrector Quickview
Even Better Clinical Dark Spot Corrector
Chubby Stick Moisturizing Lip Colour Balm Quickview
Chubby Stick Moisturizing Lip Colour Balm
Liquid Facial Soap Quickview
Liquid Facial Soap

Christine

Years working with Clinique: Started in 1997
Skin Type: Skin Type 4
Favourite Tip: Frame your eyes with a strong brow. First, fill in and shape brows with the pencil side of Instant Lift For Brows. Then apply brow highlighter along brow bone to “optically” boost arches.
Christine's Top 3 Products
Repairwear Laser Focus<BR>Smooths, Restores, Corrects Quickview
Repairwear Laser Focus
Smooths, Restores, Corrects
Anti-Blemish Solutions Clinical Clearing Gel Quickview
Anti-Blemish Solutions Clinical Clearing Gel
Dramatically Different <BR>Moisturizing Gel Quickview
Dramatically Different
Moisturizing Gel

Suzie

Starting using Clinique: 25 yrs ago
Years working with Clinique: 25
Skin Type: Skin Type 1
Favourite Tip: I love Quickliner For Eyes in Navy. It seems to make my eyes look brighter every time I use it.
Suzie's Top 3 Products
7 Day Scrub Cream<BR>Rinse-Off Formula Quickview
7 Day Scrub Cream
Rinse-Off Formula
Moisture Surge Intense<BR>Skin Fortifying Hydrator Quickview
Moisture Surge Intense
Skin Fortifying Hydrator

Gina

Started using Clinique: High School
Years working with Clinique: 14 years
Skin Type: Skin Type 4
Favourite Tip: No eyelash curler? Apply mascara and hold the wand on lashes as it dries.
Gina's Top 3 Products
Turnaround Instant Facial Quickview
Turnaround Instant Facial
Chubby Stick Moisturizing Lip Colour Balm Quickview
Chubby Stick Moisturizing Lip Colour Balm
Dramatically Different <BR>Moisturizing Gel Quickview
Dramatically Different
Moisturizing Gel

Katie

Started using Clinique: At 15
Years working with Clinique: 1988-2001, 2006-2008, 2013
Favourite Tip: For flaky lips, try gentle exfoliation. Follow with Chubby Stick Moisturizing Lip Colour Balm to keep lips soft, smooth—and looking pretty.
Katie's Top 3 Products
Turnaround Concentrate<BR>Radiance Renewer Quickview
Turnaround Concentrate
Radiance Renewer
7 Day Scrub Cream<BR>Rinse-Off Formula Quickview
7 Day Scrub Cream
Rinse-Off Formula
High Impact™ Mascara Quickview
High Impact™ Mascara

Jelisa

Started using Clinique: In 2008 when I got my first job with Clinique
Years working with Clinique: 5 years
Skin Type: Skin Type 4
Favourite Tip: I love to show women the power of eye shadow primers. Colour products apply easier, last longer and look better.
Jelisa's Top 3 Products
Even Better Clinical Dark Spot Corrector Quickview
Even Better Clinical Dark Spot Corrector
Blushing Blush™ Powder Blush Quickview
Blushing Blush™ Powder Blush

Leslie

Started using Clinique: My first visit to Clinique to purchase my own products at age 12
Years working with Clinique: 15 years
Skin Type: Skin Type 4
Favourite Tip: Mix Moisture Surge Extended Thirst Relief with your favourite liquid foundation. You’ll get a smooth application without losing coverage.
Leslie's Top 3 Products
Superbalm Moisturizing Gloss Quickview
Superbalm Moisturizing Gloss
High Impact<BR>Extreme Volume Mascara Quickview
High Impact
Extreme Volume Mascara
Dramatically Different <BR>Moisturizing Gel Quickview
Dramatically Different
Moisturizing Gel

Tova

Started using Clinique: Started using Clinique: 1995
Years working with Clinique: 16 years
Skin Type: Skin Type 4
Favourite Tip: After applying makeup, I love to use Moisture Surge Face Spray. It gives skin a fresh, natural look and works for all skin types.
Tova's Top 3 Products
Turnaround Concentrate<BR>Radiance Renewer Quickview
Turnaround Concentrate
Radiance Renewer
Lash Power Mascara Quickview
Lash Power Mascara

Renee

Started using Clinique: Age 12.
Years working with Clinique: 10 years
Skin Type: Skin Type 2
Favourite Tip: In colder months, I mix Moisture Surge Intense Skin Fortifying Hydrator with my foundation to make it super-hydrating. It relieves surface dryness and helps create a flawless finish.
Renee's Top 3 Products
Clarifying Lotion 2 Quickview
Clarifying Lotion 2
Rinse-Off Foaming Cleanser Quickview
Rinse-Off Foaming Cleanser
Repairwear Laser Focus<BR>Smooths, Restores, Corrects Quickview
Repairwear Laser Focus
Smooths, Restores, Corrects

Elaine

Started using Clinique: 1982
Years working with Clinique: Approx. 10;  Estee Lauder Companies: 20!
Skin Type: Skin Type 2
Favourite Tip: Mix Up-lighting Liquid Illuminator with moisturizer or foundation to wake up skin after a late night.
Elaine's Top 3 Products
Clarifying Lotion 2 Quickview
Clarifying Lotion 2
Chubby Stick Moisturizing Lip Colour Balm Quickview
Chubby Stick Moisturizing Lip Colour Balm
Lash Power Mascara Quickview
Lash Power Mascara

Andrea

Started using Clinique: 1990: Started working at NYO
Years working with Clinique: 13 Years
Favourite Tip: To get skin super clean, always use a makeup solvent to remove makeup before cleansing with Liquid Facial Soap.
Andrea's Top 3 Products
Repairwear Laser Focus<BR>Smooths, Restores, Corrects Quickview
Repairwear Laser Focus
Smooths, Restores, Corrects
Liquid Facial Soap Tube Quickview
Liquid Facial Soap Tube
Moisture Surge&trade;<BR>Extended Thirst Relief Quickview
Moisture Surge™
Extended Thirst Relief

DeNeal

Started using Clinique: When I was 18.
Years working with Clinique: 21 years
Skin Type: Skin Type 2
Favourite Tip: Skin’s needs change with age, hormones, environment and the seasons, so adjust your skin care accordingly.
DeNeal's Top 3 Products
Repairwear Laser Focus<BR>Smooths, Restores, Corrects Quickview
Repairwear Laser Focus
Smooths, Restores, Corrects
Moisture Surge CC Cream<BR>Hydrating Colour Corrector<BR>Broad Spectrum SPF 30 Quickview
Moisture Surge CC Cream
Hydrating Colour Corrector
Broad Spectrum SPF 30
Moisture Surge Intense<BR>Skin Fortifying Hydrator Quickview
Moisture Surge Intense
Skin Fortifying Hydrator

Jennifer

Started using Clinique: When I was 17
Years working with Clinique: 12 years
Favourite Tip: After foundation application, gently blend a dab of Moisture Surge Extended Thirst Relief around the jawline to create a seamless, natural-looking finish.
Jennifer's Top 3 Products
Even Better Clinical Dark Spot Corrector Quickview
Even Better Clinical Dark Spot Corrector
Repairwear Laser Focus<BR>Wrinkle Correcting Eye Cream Quickview
Repairwear Laser Focus
Wrinkle Correcting Eye Cream

Naomi

Starting using Clinique: My teenage years
Years working with Clinique: I have worked for Clinique since 1993.
Skin Type: Skin Type 3
Favourite Tip: Always remove makeup and cleanse skin thoroughly before going to bed, no matter how tired you are. Your skin will thank you!
Naomi's Top 3 Products
High Impact<BR>Extreme Volume Mascara Quickview
High Impact
Extreme Volume Mascara
Repairwear Laser Focus<BR>Smooths, Restores, Corrects Quickview
Repairwear Laser Focus
Smooths, Restores, Corrects

Jules

Started using Clinique: 16 years.
Years working with Clinique: 4 years
Skin Type: Skin Type 2
Favourite Tip: For younger-looking skin, exfoliate! It is so important. I like to get rid of old, dead skin by using 7 Day Scrub Cream Rinse-Off Formula, Clarifying Lotion and one of my can't-live-without products, Turnaround Overnight Radiance Moisturizer.
Jules's Top 3 Products
Repairwear Laser Focus<BR>Smooths, Restores, Corrects Quickview
Repairwear Laser Focus
Smooths, Restores, Corrects
Dramatically Different<br>Moisturizing Lotion+&trade; Quickview
Dramatically Different
Moisturizing Lotion+™
Turnaround Overnight<BR>Radiance Moisturizer Quickview
Turnaround Overnight
Radiance Moisturizer

Lauren

Started used Clinique: I was 13.
Years working with Clinique: 10 years.
Skin Type: Skin Type 4
Favourite Tip: I like to apply Pore Refining Solutions Instant Perfector throughout the day for a more matte look and feel while concealing pores.
Lauren's Top 3 Products
Turnaround Concentrate<BR>Radiance Renewer Quickview
Turnaround Concentrate
Radiance Renewer
Anti-Blemish Solutions Cleansing Foam Quickview
Anti-Blemish Solutions Cleansing Foam
Clarifying Lotion 4 Quickview
Clarifying Lotion 4

Amanda

Started using Clinique: When I was 14.
Years working with Clinique: 6
Skin Type: Skin Type 2
Favourite Tip: To make large pores virtually disappear, try the ‘Powder Rubdown.’ Pour a little Blended Face Powder into the palm of your hand, rub your fingertips in the powder to warm it, then gently press and smooth into the skin. Buff away any excess with a quick stroke of the Powder Brush for a beautiful finish!
Amanda's Top 3 Products
Turnaround Concentrate<BR>Radiance Renewer Quickview
Turnaround Concentrate
Radiance Renewer
Rinse-Off Foaming Cleanser Quickview
Rinse-Off Foaming Cleanser
Age Defense BB Cream<BR>Broad Spectrum SPF 30 Quickview
Age Defense BB Cream
Broad Spectrum SPF 30

Quisha

Started using Clinique: Junior High (age 14)
Years working with Clinique: 10
Favourite Tip: For fuller lips, after applying lipstick, add lip gloss to the center of lips only. It gives the illusion of fuller lips.
Quisha's Top 3 Products
Turnaround Overnight<BR>Radiance Moisturizer Quickview
Turnaround Overnight
Radiance Moisturizer
Even Better Clinical Dark Spot Corrector Quickview
Even Better Clinical Dark Spot Corrector

Rebeca

Started using Clinique: When I was 17.
Years working with Clinique: 14
Skin Type: Type 3 - 3 Step and repairwear
Favourite Tip: Always set your makeup in the morning with Blended Face Powder. It helps makeup last all day.
Rebeca's Top 3 Products
Repairwear Laser Focus<BR>Smooths, Restores, Corrects Quickview
Repairwear Laser Focus
Smooths, Restores, Corrects
Perfectly Real&trade; Makeup Quickview
Perfectly Real™ Makeup

Andrea

Started using Clinique: When I started online as a Clinique Consultant
Years working with Clinique: 6 years.
Skin Type: Skin Type 3
Favourite Tip: Spot-apply Redness Solutions Instant Relief Mineral Pressed Powder after applying foundation. My skin is ruddy and it instantly tones down the redness.
Andrea's Top 3 Products
Moisture Surge&trade;<BR>Extended Thirst Relief Quickview
Moisture Surge™
Extended Thirst Relief
Dramatically Different <BR>Moisturizing Gel Quickview
Dramatically Different
Moisturizing Gel
Repairwear Laser Focus<BR>Smooths, Restores, Corrects Quickview
Repairwear Laser Focus
Smooths, Restores, Corrects

Sam

Started using Clinique: Since I was 18 years old.
Years working with Clinique: 16 Years.
Skin Type: Skin Type 2
Favourite Tip: On those days I look as tired as I feel, 7 Day Scrub Cream Rinse-Off Formula gets my skin glowing.
Sam's Top 3 Products
Moisture Surge Intense<BR>Skin Fortifying Hydrator Quickview
Moisture Surge Intense
Skin Fortifying Hydrator
Clarifying Lotion 3 Quickview
Clarifying Lotion 3
Anti-Blemish Solutions Cleansing Foam Quickview
Anti-Blemish Solutions Cleansing Foam

Julie

Started using Clinique: 2001
Years working with Clinique: 15 years
Skin Type: Skin Type 2
Favourite Tip: To brighten eyes, sweep a light shadow along the inner half of your upper and lower lashlines. I like All About Shadow Single in Sugar Cane.
Julie's Top 3 Products
Dramatically Different<br>Moisturizing Lotion+&trade; Quickview
Dramatically Different
Moisturizing Lotion+™
Turnaround Concentrate<BR>Radiance Renewer Quickview
Turnaround Concentrate
Radiance Renewer
Repairwear Uplifting Firming Cream Broad Spectrum SPF 15 Quickview
Repairwear Uplifting Firming Cream Broad Spectrum SPF 15

Jill

Started using Clinique: 1982
Years working with Clinique: 27
Skin Type: Type 1
Favourite Tip: I love using Quickliner For Eyes as an eye shadow. I first apply it to my fingertip, then smudge into the crease and blend.
Jill's Top 3 Products
Repairwear Laser Focus<BR>Wrinkle Correcting Eye Cream Quickview
Repairwear Laser Focus
Wrinkle Correcting Eye Cream
Moisture Surge&trade;<BR>Extended Thirst Relief Quickview
Moisture Surge™
Extended Thirst Relief

Erica

Started using Clinqiue: 18
Years working with Clinqiue: 10
Favourite Tip: Exfoliate, exfoliate, exfoliate! You’ll always look brighter, younger and fresher when you exfoliate daily with Clarifying Lotion. Your serums and moisturizers will work better, too.
Erica's Top 3 Products
Clarifying Lotion 2 Quickview
Clarifying Lotion 2
Moisture Surge&trade;<BR>Extended Thirst Relief Quickview
Moisture Surge™
Extended Thirst Relief
Moisture Surge CC Cream<BR>Hydrating Colour Corrector<BR>Broad Spectrum SPF 30 Quickview
Moisture Surge CC Cream
Hydrating Colour Corrector
Broad Spectrum SPF 30
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